Return policy

At FitFlex, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

Eligibility for Returns:

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition you received them.

• Certain items such as personal care products or intimate goods may not be eligible for return due to hygiene reasons (unless defective or damaged).

How to Initiate a Return:

1. Contact us at [your support email] with your order number and reason for return.

2. Once approved, we'll provide return instructions.

3. You are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Wrong Items:
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos. We’ll replace the item or offer a full refund.